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Root Cause Analysis:

Improving Performance for Bottom-Line Results

4th Edition

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What is RCA? It seems like such an easy question to answer, yet from novices to veterans and practitioners to providers, no one seems to have come to agreement or consensus on an acceptable definition for the industry. Now in its fourth edition, Root Cause Analysis: Improving Performance for Bottom-Line Results discusses why it is so hard to get such consensus and why various providers are reluctant for that to happen.

See what’s new in the Fourth Edition:

  • Human Error Reduction Techniques (HERT) – new chapter

  • Failure Scene Investigation (FSI) – Disciplined Evidence Gathering

  • Categorical versus Cause-and-Effect RCA Tools

  • Analysis Tools Review

  • The Germination of a Failure

  • Constructing a Logic Tree

  • Introduction of PROACTOnDemandSM

  • The Advantages of Software-as-a-Service (SaaS)

  • The Pros and Cons of RCA Templates

  • Three New Client Case Histories

The authors discuss evidence collection and strategy, failure scene investigation techniques, the human element, and the contribution of human performance and human factors to poor decision making. They clarify definitions that can be considered ambiguous and underscore the distinctions between applying PROACT manually using a paper-based system versus using an automated software tool.


Written by practitioners for practitioners, the book outlines an entire RCA system which involves a cultural paradigm change about how failure is perceived and acted upon in an organization. The authors’ trademark, down-to-earth style provides a step-by-step action plan for how to construct and implement a root cause analysis system that can be applied to any industry.

Read MRI Safety 10 Years Later, co-authored by Robert Latino.

The Reliability Metric  - A Quick and Valuable Improvement Over MTBF

Author:  Fred Schenkelberg

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130 pages long and packed with advice on why and how to switch from MTBF to reliability.

Based in large part on comments, feedback, discussions and input from you, my peers in the NoMTBF tribe. Thanks for the encouragement and support.

In this e-book, we will explore reliability metrics, including MTBF and reliability. The choice to avoid using MTBF and switch to reliability should become obvious.

Get your copy today, and let’s continue the movement away from MTBF and toward improved reliability performance.

Practical Reliability Engineering

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With an emphasis on the practical aspects of engineering, this bestseller has gained worldwide recognition through progressive editions such as the essential reliability textbook. This fifth edition preserves the unique and balanced mix of theory and reliability applications, completely updated with the latest best practices in the industry.

The Practical Reliability Engineering complies with the requirements of the Reliability Engineering Certificate of the American Society of Quality (ASQ). Each chapter is supported by practical questions, and a manual of solutions is available to the tutors of the course through the complementary website.

Pump Users Handbook

Authors: Heinz P. Bloch, Allan R Budris

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Written by two engineers whose combined career of 80 years includes all imaginable facets of pumping technology, the book provides details based on experience, data, guidance, instructions, explanations and firm recommendations. The implementation of what this text explains will allow a plant to move from the costly and unprofitable repair focus of yesterday to the absolutely necessary reliability approach of tomorrow.


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Optimization of pumping systems is designed for those who need to understand the details to get the job done, and to make key capital and budget decisions. It presents practical information in a single source, both for those who have not had a wide exposure to the pumping systems and for those who want to improve the systems for which they are responsible. The material presented in this guide assumes that the reader has basic familiarity with engineering principles and practices. It presents the collective knowledge of many industry experts, and its intention is to train the reader to optimize systems efficiently, reliably and economically. This guide covers the fundamentals of the pump, the interaction of the pump and system, the piping systems, the problems of cost of ownership, the applications of both existing and new systems, and the economy of the pumping system.

 How Google Runs Production Systems

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In this collection of essays and articles, the key members of the Google site reliability team explain how and why their commitment to the entire life cycle has enabled the company to build, deploy, monitor and maintain some of the systems successfully. of the world's largest software. You will learn the principles and practices that enable  engineers to make systems more scalable, reliable and efficient: lessons directly applicable to your organization.


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